Terms of Service — Greenora

Overview

Welcome to Greenora! The terms "we," "us," and "our" refer to Greenora. Greenora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Greenora is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and delivery information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We make every effort to accurately represent our microgreens on our website, including growing method, harvest freshness, and general appearance. Because our products are living, hand-grown greens, natural variation in size, color, and yield between batches is normal and expected, and does not represent a defect.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or blend at any time and may limit quantities available, based on what we're able to harvest.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Greenora reserves the right to accept or decline your order for any reason, including if a variety is unavailable at the time of your scheduled harvest. Your order is not accepted until we confirm it.

Because we harvest to order, please review your order carefully before submitting — we may be unable to accommodate cancellation requests once harvesting for your order has begun. If we're unable to accept, need to change, or need to cancel your order, we'll contact you using the email, address, or phone number provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our Returns & Freshness Guarantee [LINK].

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as shown in your order confirmation email. Unless otherwise stated, posted prices do not include applicable taxes or delivery fees.

You agree to provide current, complete, and accurate purchase, payment, and account information. You agree to promptly update this information as needed so we can complete your transactions and contact you when necessary.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use that payment method, (iii) charges incurred will be honored by your bank or card issuer, and (iv) you will pay all charges incurred at the posted prices, including applicable delivery fees and taxes.

Section 5 — Pickup and Delivery

Greenora fulfills orders through local pickup or direct hand delivery within our current service area (Regina, SK and St. Albert, AB) — we do not ship via third-party couriers. Because our products are fresh, perishable microgreens, delivery windows are based on harvest schedules and communicated directly to you at the time of order confirmation.

We take care to deliver your order promptly and in good condition. Once your order has been delivered or picked up, we're not responsible for changes in freshness caused by storage conditions after that point (for example, greens left unrefrigerated). If your order arrives damaged, wilted, or incorrect, please see our Returns & Freshness Guarantee [LINK] for how we make it right.

Section 6 — Intellectual Property

Our Services, including but not limited to our trademarks, brand name, text, images, graphics, and the design, selection, and arrangement thereof, are owned by Greenora, its affiliates, or licensors, and are protected by applicable copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Greenora's name, logo, product names, and slogans are trademarks of Greenora. You must not use these without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify. All other names, logos, and marks on the Services are the property of their respective owners.

Section 7 — Optional Tools

You may be provided access to tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge that we provide access to such tools "as is" and "as available," without warranties of any kind. We have no liability arising from your use of optional third-party tools. Any use of such tools is entirely at your own risk.

Section 8 — Third-Party Links

The Services may contain links to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party site. If you leave our Services to access such materials, you do so at your own risk, and we are not liable for any harm related to your use of third-party sites.

Section 9 — Relationship with Shopify

(Note: this section reflects Shopify's standard merchant terms and should not be modified.)

Greenora is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Greenora. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and Greenora, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases and transactions with Greenora.

Section 10 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy [LINK], and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be shared with Shopify and other third parties involved in providing the Services to you.

Section 11 — Feedback

If you submit any ideas, suggestions, feedback, or reviews ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and publish that Feedback for any purpose, including promoting Greenora.

You represent that you own or have the necessary rights to any Feedback you submit, and that it will not violate any third party's rights or contain unlawful, abusive, or misleading content. We have no obligation to keep Feedback confidential, compensate you for it, or respond to it.

Section 12 — Errors, Inaccuracies, and Omissions

Occasionally, there may be typographical errors, inaccuracies, or omissions on our website relating to product descriptions, pricing, or availability. We reserve the right to correct any such errors and to change or cancel orders if information is found to be inaccurate, even after an order has been submitted.

Section 13 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services to: violate any law or regulation; infringe on our intellectual property or the rights of others; harass, abuse, or harm any person; transmit false or misleading information; send spam or unsolicited promotional material; impersonate any person or entity; or engage in conduct that restricts others' use and enjoyment of the Services.

You also agree not to: upload viruses or malicious code; reproduce, duplicate, or resell any portion of the Services; collect personal information about other users; or use bots, scrapers, or automated tools to access the Services without our permission. We reserve the right to suspend or terminate your access at any time if we determine you've violated these Terms.

Section 14 — Agents

This section applies if you use, allow, or enable any autonomous or semi-autonomous software ("Agent") to access or interact with our Services on your behalf.

Any Agent accessing our Services must: identify itself as an Agent in its request headers; not conceal that it is automated (including by mimicking human behavior or bypassing anti-bot measures); respond truthfully if asked whether it is a human or automated system; and not circumvent any technical measures we use to control access. We may limit or restrict Agent access to our Services at our discretion.

Section 15 — Termination

We may terminate this agreement or your access to the Services at any time, at our discretion, without notice. You remain responsible for all amounts due up to the date of termination. Sections that by their nature should survive termination (including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Governing Law) will continue to apply.

Section 16 — Disclaimer of Warranties

Information on our Services is provided for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is at your own risk.

Except as expressly stated by Greenora, the Services and all products offered are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, Greenora, its partners, officers, employees, and affiliates, as well as Shopify and its affiliates, will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased through them, including but not limited to lost profits or lost data, even if advised of the possibility of such damages.

Section 18 — Indemnification

You agree to indemnify and hold harmless Greenora, Shopify, and our respective affiliates, officers, and employees from any claims, damages, or liabilities (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or your use of the Services.

Section 19 — Severability

If any provision of these Terms is found unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remainder of the Terms will remain in full effect.

Section 20 — Waiver; Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right. These Terms, together with any policies referenced herein, constitute the entire agreement between you and Greenora regarding the Services, superseding any prior agreements or understandings.

Section 21 — Assignment

You may not transfer or assign these Terms or your rights under them without our prior written consent. We may transfer or assign these Terms without notice to you.

Section 22 — Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Saskatchewan or Alberta and the federal laws of Canada applicable therein. You and Greenora consent to the jurisdiction of the courts of that province.

Section 23 — Headings

Headings used in this agreement are for convenience only and do not affect the interpretation of these Terms.

Section 24 — Changes to Terms of Service

We may update these Terms at any time by posting changes to our website. It's your responsibility to check periodically for updates. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

Section 25 — Contact Information

Questions about these Terms of Service should be sent to us at greenora82@gmail.com.

Greenora greenora82@gmail.com