Refund policy

Our Freshness Guarantee

We want every tray that reaches your door to be exactly as fresh as the one we packed. Because microgreens are a living, perishable product, we don't work the way a typical return policy does, we can't accept a product back once it's left our hands. Instead, we stand behind what we grow with a simple promise: if something's wrong, we'll make it right.

If your order arrives damaged, wilted, or incorrect

Please reach out within 24 hours of delivery or pickup at greenora82@gmail.com, and let us know what happened, a quick photo helps us sort it out faster. If your greens arrived in poor condition, weren't what you ordered, or something else went sideways on our end, we'll offer a replacement on your next order or a refund, your choice.

We ask for the 24-hour window simply because freshness is the whole point of what we do, the sooner we hear from you, the better we can actually make things right.

If you're just not loving a blend

Taste is personal, and if a particular mix isn't for you, tell us. We're a small operation and we'd genuinely rather know than have you quietly not reorder. We can't take the produce back, but we're happy to talk through a credit toward a different blend next time, reach out and we'll figure out something fair together.

What we can't offer refunds or replacements for

Since freshness starts to change the moment a tray leaves our care, we can't offer refunds for greens that wilt or spoil due to storage after delivery (like being left out of the fridge) or for change-of-mind requests once an order has already been harvested for you.

Cancelling or changing an order

Since we harvest to order, please reach out as early as possible if you need to change or cancel, ideally before we've started harvesting for your delivery day. Once harvest is underway, we're not able to cancel that order, simply because the greens are already cut specifically for you.

Questions?

We're two people running this out of our own kitchens, not a call center, email us anytime at greenora82@gmail.com and you'll actually hear back from us.